Purchases are shipped within 48-72 hours (on business days) after confirmation of order and are scheduled to arrive at the designated destination within 3 – 5 working days from the date of receipt of order.

Within Pakistan, we offer standard shipping charges of Rs. 250 on all orders.

Standard shipping generally is free with all orders of Rs. 5,000 or more. Occasionally, YellowBerry offers promotions that feature free shipping with no or a lower minimum purchase requirement. YellowBerry reserves the right to modify its shipping policy at any time, without advance notice.

For international please contact us via e-mail at info@ybsoaps.com and we can respond with shipping costs based on your destination.

If an item is delayed or becomes unavailable, or if there is an error on our website relating to the order (for example, an error relating to the price or description), YellowBerry may cancel the order.

In case of unavailability, delays due to unforeseen circumstances, or cancellation, a Customer Services Representative will contact you, so you are made aware of the situation via phone call or SMS.

Products sold on our website are intended for personal use only, not for resale purposes! Any suspected unauthorised resale of YellowBerry products for personal or business profit is strictly prohibited. We will not accept and reserve the right to cancel orders that appear to be for resale purposes. Any orders found to have characteristics of reselling, such as large quantities, frequent orders, orders by dealers or resellers, may be cancelled at the sole discretion of YellowBerry, and YellowBerry shall have the right to cancel all subsequent orders from any such customers. For purposes of this Agreement, reselling shall be defined as purchasing or intending to purchase YellowBerry merchandise to engage in a commercial sale of the same with a third party.

OUR USE OF THE WEBSITE CONSTITUTES YOUR AGREEMENT TO FOLLOW AND BE BOUND BY THE AGREEMENT. WE RESERVE THE RIGHT TO UPDATE OR MODIFY THIS AGREEMENT AT ANY TIME WITHOUT PRIOR NOTICE. FOR THIS REASON, WE ENCOURAGE YOU TO REVIEW THE AGREEMENT WHENEVER YOU USE THE WEBSITE. IF YOU DO NOT AGREE TO THESE TERMS, PLEASE DO NOT USE THE SITE.

If you have any questions about any aspect of your order, please contact Customer Services on +92-336-510-0830, e-mail us at shop@yellowberry.co or send us a message through the Fill-out Form on the Contact page.